Terms and Conditions

Welcome to Spotless Homes Ltd. These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our website and services, you agree to comply with these Terms in full.

1. Company Information

Spotless Homes Ltd is a company specializing in house cleaning and domestic services including residential cleaning, deep cleaning, carpet and upholstery cleaning, end of tenancy cleaning, and eco-friendly cleaning solutions.

2. Use of Our Website

By using this website, you agree to:

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• Use the website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use and enjoyment.
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• Not to copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the website content in any way except for your own personal, non-commercial use.
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3. Services

Spotless Homes Ltd provides a variety of cleaning services which include but are not limited to:

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• Residential Cleaning
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• Deep Cleaning
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• Carpet and Upholstery Cleaning
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• End of Tenancy Cleaning
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• Eco-Friendly Cleaning Solutions
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All services provided are subject to availability and may be subject to specific terms agreed at the time of booking.

4. Booking and Payment

By booking any cleaning service through our website or by other means, you agree to pay the fees specified at the time of booking. Prices may change but such changes will not affect bookings already confirmed.

Payments must be made in full prior to the delivery of services unless otherwise agreed in writing.

5. Cancellation and Refunds

Cancellation requests must be made in advance as per the policy detailed during booking. Refunds for cancellations will be processed according to the terms provided at the time of booking. Spotless Homes Ltd reserves the right to refuse refunds for cancellations that do not comply with these terms.

6. Liability

Spotless Homes Ltd shall not be liable for any loss or damage arising from your use of our services except as expressly provided by law. We take reasonable care to provide high-quality cleaning services; however, we do not guarantee perfection and are not responsible for pre-existing conditions or damages to property unless caused by our negligence.

7. Complaints

If you have a complaint regarding our services, please contact us at the address provided. We will investigate any complaints and aim to resolve issues as promptly as possible.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Spotless Homes Ltd or its licensors and is protected by intellectual property laws. You may not use any content without our prior written permission.

9. Changes to Terms

We reserve the right to update or change these Terms and Conditions at any time without prior notice. Your continued use of our website and services constitutes your acceptance of any changes.

10. Governing Law

These Terms and Conditions and your use of our services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any queries regarding these Terms and Conditions, please contact us at: